Has your luggage been damaged upon arrival? Then you should report this immediately to the airport’s service desk. Complete a PIR form and keep a copy. You can use this template letter to make your damaged luggage claim to the airline.
Damaged luggage compensation
Letter template
<Your name>
<Your address>
<Your eircode>
<Your email>
<Business name>
<Business address>
<Business postcode>
<Business email>
<Insert date>
Subject: Damaged luggage claim
Reference: <case file PIR form>
Dear Sir, Madam,
On <date> I flew from <place of departure> to <place of arrival> with <name of airline> on flight <enter the flight number that is on your ticket>. Upon arrival at my destination, my luggage was damaged.
At <name of airport>, I filled out a PIR form <enter number of PIR form>. Please find a copy attached. To date, <airline> has not offered a solution.
According to consumer law, I am entitled to compensation. I hold you responsible for the damage that my baggage incurred during the flight operated by your airline.
I request that you refund me € <enter the total amount> to my account number <enter your IBAN account number>, account holder <name account holder> with payment reference ‘Compensation damaged luggage’.
If I do not receive this compensation, I will consider making a claim under the European Small Claims Procedure.
Yours sincerely,
<Name and signature>
Attachments:
- Copy PIR form
- Copy boarding pass
- Copy luggage label
- Pictures of damaged luggage
- Copy of payment receipt for replaced luggage item