Has your luggage been missing for more than 21 days? Then you are entitled to compensation for losses up to €1,600. The amount depends on the value of the contents of your luggage. You can use this template letter to claim the compensation you are entitled to.
Lost luggage compensation
Letter template
<Your name>
<Your address>
<Your eircode>
<Your email>
<Business name>
<Business address>
<Business postcode>
<Business email>
<Insert date>
Subject: Lost luggage claim
Reference: <Case file – PIR form number>
Dear Sir, Madam,
On <date> I flew from <place of departure> to <place of arrival> with <name of airline> on flight <enter the flight number that is on your ticket>. Upon arrival at my destination, my luggage was missing.
At <name of airport>, I filled out a PIR form <enter number of PIR form number>. Please find a copy attached. To date, my luggage is still missing.
According to consumer law, I am entitled to compensation as <choose one of the following: my luggage has been missing for more than 21 days/you have indicated my luggage is considered lost>. I hold your airline responsible for the loss I have incurred. The loss is detailed below:
<Write a summary of the items in your lost luggage and their value. Add copies of any receipts.>
I request that you refund me € <enter the total amount> within one month of receiving this <letter/email> to my account number <enter your IBAN account number>, account holder <name account holder> with payment reference ‘Compensation missing luggage’.
If I do not receive this compensation, I will consider starting a claim under the European Small Claims Procedure.
Yours sincerely,
<Name and signature>
Attachments:
- Copy PIR form
- Copy boarding pass
- Copy luggage label
- Copy receipts of luggage items