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Cancelled ferry refund

Has you ferry or boat journey been cancelled? Then you are entitled to receive a refund of the full ticket price. You can use this letter template to get a refund from the ferry company.

Letter template

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<Your name>

<Your address>

<Your eircode>

<Your email>

<Business name>

<Business address>

<Business postcode>

<Business email>

Subject: Ferry cancellation – refund request

Reference: <booking number>

Dear Sir, Madam,

On <date> I was scheduled to travel from <place of departure> to <destination> with your business <name of company>. The booking number of my journey is <booking number>. You cancelled this journey due to <explain why the journey was cancelled>. For this reason, I request you to refund the ticket price, amounting to € <amount you paid>.

Passenger rights in case of cancellation
Under consumer protection law, I am entitled to receive a refund of the ticket price in the event of a cancellation.

Request for refund

I request you refund the full amount of € <amount> within 14 days, using the original payment method.

Legal steps

If I do not receive a response, I will consider making a claim under the European Small Claims Procedure.

Yours sincerely,

<Name and signature>

Attachments:

Copy of booking confirmation
Copy of receipt/payment transaction
Copy of previous correspondence, if any