This legal statement was last updated February 2025.
The European Consumer Centre Ireland (ECCI) is committed to making its website accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020.

This accessibility statement applies to https://www.eccireland.ie.

Compliance status

This website is partially compliant with Web Content Accessibility Guidelines 2.1 level AA, due to the exemption listed below.

Non-accessible content

Parts of the eccireland.ie website are not fully accessible, for example:
• PDF content: Sometimes information is stored in PDF files which are not fully accessible. For example, some documents do not use headings in a meaningful way or contain readable text elements.

Exemptions

Third-party content that isn’t funded by or under the control of ECCI are not required, by law, to be made accessible (visit European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 for more information on exemptions).

This list is not exhaustive. We welcome feedback on any areas of the site which could be improved. If you would like support with accessing information or would like alternative versions of content, please contact us.

Feedback and contact information

We want to improve the performance of our website for all our users and welcome feedback.
You can email contactecci@eccireland.ie and request help with the website, alternative content or give us feedback.
You can also phone 01 402 5500 to request help with the website, suggest alternative content or give us feedback.
You can write to us at European Consumer Centre Ireland, Bloom House, Railway Street, Dublin 1, D01 C576.

Enforcement procedure

If you feel that a complaint should be made regarding the accessibility of the ECCI website you can contact the Ombudsman in the following ways:
• Visit the website of the Ombudsman to make a complaint under the Disability Act.
• Email the Ombudsman to make a complaint under the Disability Act at complaints@ombudsman.ie.
• Write to the Ombudsman to make a complaint under the Disability Act at 6 Earlsfort Terrace, Dublin 2, D02 W773.
• Telephone the Ombudsman to make a complaint under the Disability Act at +353 1 639 5600.