Ask us a question

If you have a question about what consumer rights you are entitled to, complete this form and we will answer your question.

While we work to respond to questions within 5 working days, it may sometimes take longer. If you would like an answer sooner, our website provides extensive information about your consumer rights.

Before you begin

Our service is completely free of charge, however, there are some criteria for using our service:

• You are only seeking information.This form is for general questions about consumer rights. If you are having difficulty with a business, then the first thing you need to do is make a complaint in writing. You can use our letter templates to do this. If you are unhappy with the outcome use our dedicated complaint form and we can look into it for you.
• You must be 18 years of age.We help consumers of all ages, however, as we are providing legal information anyone under 18 will need to ask a parent or guardian to fill out this form.
• You are looking for information about your EU consumer rights.We provide information to consumers who are buying or have bought from a business outside Ireland but within the EU, Iceland, Norway or the UK. If your query relates to an Irish business visit www.ccpc.ie.
• You are seeking information as a consumer.Consumer law only applies when a consumer buys from a business. This means we can’t provide information if you bought from an individual or if the query relates to your business.

Have you used the search feature on our website to see if your question has already been answered? We have many helpful articles advising on topics such as when you can return a purchase, faulty products, non-deliveries, flight cancellations and lost luggage.