Has your flight been cancelled by your airline? If the flight is cancelled within 14 days of the original departure date, you are entitled to financial compensation. You can use this template to make a claim to the airline.
Cancelled flight compensation
Letter template
<Business name>
<Business address>
<Business postcode>
<Business email>
<Insert date>
Subject: Flight cancellation – compensation request
Reference: <booking number>
Dear Sir, Madam,
On <date> I was scheduled to fly with <name airline> from <place of departure> to <place of arrival> on flight <enter the flight number that is on your ticket>. As this flight was cancelled by your airline within 14 days of the original departure date, I am entitled to financial compensation.
The compensation amount is set out in Section 7 of the European Regulation 261/2004. The amount can be calculated as: <calculate your compensation amount using the EU Commission’s flight calculator and insert it here>. This rule applies to passengers leaving from an EU member state and to passengers departing from outside the EU who are travelling to an EU member state with a European airline.
Optional: I also incurred expenses due to the cancellation of the flight<enter flight number>, which were not covered by your airline: <describe the expenses you incurred, such as for an overnight hotel stay or an extra meal. Read what you can claim for>. You have a statutory obligation to provide compensation for such expenses.
I request that you pay € <enter the total amount> to my account number <enter your IBAN account number>, account holder <name account holder> with payment reference ‘Compensation for flight cancellation’.
If you do not pay the compensation amount I have requested, I will submit my complaint to the relevant supervisory authority.
Yours sincerely,
<Name and signature>
Attachments:
- Copy of booking confirmation
- Copy of flight payment transaction
- Copy of correspondence (mail/letter announcing the cancellation of the flight)
- Copy of receipts: meals, transportation such as taxis, overnight hotel stays, essential items etc.
- Copy of payment transaction(s) (expenses)