Is your luggage delayed? Ask for a PIR form at the airport’s service desk. You will need to keep a copy for yourself. Usually, the airline will provide you with an emergency kit or reimburse you for essential required materials while your luggage is delayed. Check the airline’s terms and conditions for the maximum amount of compensation before you buy items. You can use this template letter to make your claim for those costs from the airline.
Delayed luggage compensation
Letter template
<Your name>
<Your address>
<Your eircode>
<Your email>
<Business name>
<Business address>
<Business postcode>
<Business email>
<Insert date>
Subject: Delayed luggage claim
Reference: <Case file – PIR number>
Dear Sir, Madam,
On <date> I flew from <place of departure> to <place of arrival> with <name of airline> on flight <enter the flight number that is on your ticket>. Upon arrival at my destination, my luggage was missing.
At <name of airport>, I filled out PIR form number <enter number of PIR form>. Please find a copy attached.
I incurred expenses due to the delay in receiving my luggage, which were not covered by your airline: <describe your expenses for essential items such as toiletries etc.>. According to consumer law, I am entitled to compensation for these expenses and you have an obligation to pay this compensation.
I request that you refund me € <enter the total amount> to my account number <enter your IBAN account number>, account holder <name account holder> with payment reference ‘Expenses claim delayed luggage’.
<Optional: Furthermore, I expect you to do your utmost to find my luggage. If you do not find the item(s) within 21 days, I hold you liable for the loss incurred.>
If I do not receive the above-mentioned compensation, I will consider starting a European Small Claims Procedure.
Yours sincerely,
<Name and signature>
Attachments:
- Copy PIR form
- Copy boarding pass
- Copy luggage label
- Copy receipts of essential items bought