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Cancelled train service refund

Has your train journey been cancelled? Then you are entitled to receive a refund of the full ticket price. You can use this letter template to get a refund from the train company.

Letter template

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<Your name>

<Your address>

<Your eircode>

<Your email>

<Business name>

<Business address>

<Business postcode>

<Business email>

<Insert date>

Subject: Train cancellation – refund request

Reference: <booking number>

Dear Sir, Madam,

I booked a train journey with <name of rail business> from <place of departure> to <destination> on <date> . The booking number is <booking number>. You cancelled this journey due to <explain why the journey was cancelled>. For this reason, I request that you refund the ticket price, amounting to € <amount you paid>.

Under consumer law I am entitled to receive a refund of the ticket price in the event of a cancellation. I request you refund the full amount of € <amount> within 14 days, using the original payment method.

If I do not receive a response, I will consider making a claim under the European Small Claims Procedure.

Yours sincerely,

<Name and signature>

Attachments:

Copy of booking confirmation
Copy of receipt/payment transaction
Copy of previous correspondence, if any