Has your flight been cancelled by your airline? Then you must be offered the choice of another flight or a full refund. If you choose a refund, you should receive it within seven days of the cancellation of your flight. You can use this template letter to claim a refund for a cancelled flight.
Flight cancellation refund
Letter template
<Your name>
<Your address>
<Your eircode>
<Your email>
< Business name>
<Business address>
< Business postcode>
< Business email>
<Insert date>
Subject: Flight cancellation – refund request
Reference: <booking number>
Dear Sir, Madam,
On <date> I was scheduled to fly from <place of departure> to <place of arrival> with <name airline>. This concerned flight <enter the flight number that is on your ticket>. This flight was cancelled by your airline due to <reason of cancellation>.
Passenger rights flight cancellation
According to European Regulation 261/2004, in the event of a flight cancellation, I am entitled to a refund or rebooking of the flight. In the event of a refund, you are obliged to refund the full ticket price within seven days after the cancellation of the flight.
Request for refund
Therefore, I request you to refund the cost of the cost of these flights, which is the total amount of € <travel sum> to the original payment method.
If I do not receive this compensation, I will make a complaint to the relevant authorities. I will also consider starting a claim under the European Small Claims Procedure.
Yours sincerely,
< Name and signature >
Attachments:
- Copy of booking confirmation
- Copy of bank payment transaction
- Copy of any correspondence (mail/letter announcing the cancellation of the flight)