The EU Geo-blocking Regulation raised consumers’ expectations that they would finally be able to access goods and services at better prices throughout the EU. Read ECC-Net’s view as to what extent these expectations have been met.
Archives: Publications
2023 World Consumer Rights Day: Five tips for online payments
As we celebrate World Consumer Rights Day, catch up on the ECC-Net’s five top tips for buying online.
30th Anniversary: What has the Single Market brought European consumers?
As the European Single Market celebrates 30 years, the ECC Network remains dedicated to ensuring consumers can avail of all opportunities that the Single Market has to offer. This feature explains how the ECC-Net supports a well-functioning European Single Market and helps consumers to engage in cross-border transactions with increasing confidence.
Celebrating 50 years of consumer protection
As we now live in a globalised and digitised world, much has changed in the 50 years since the European Union established five core consumer rights which formed the foundation for all EU consumer polices and rules. To celebrate this milestone you can read this EU-published magazine that also features stories of consumers that turned to the ECC’s Network for help in peculiar situations….
The European Consumer Centres Network in 2022 factsheet
This factsheet summarises the activities of the European Consumer Centres Network in 2022. The infographic shows how our legal experts helped more than 118,000 European consumers and recovered nearly €10 million in settlements. It includes consumer stories, expert statements, key concerns and a list of national campaigns.
The New Consumer Magazine celebrates the 50th anniversary of the EU
The EU marks 50 years of protecting and empowering European citizens through EU consumer rights. Hear from those who helped shape the EU’s consumer policy, those who are feeling its effects today and find out what’s top of the agenda for the next few years.
Digital Fairness Fitness Check Position Paper published
This paper outlines ECC-Net’s input on the digitalisation of consumer markets for the Consumer Policy Advisory Group (CPAG) Fitness Check of EU consumer law on digital fairness. The content of this publication is based on ECC-Net’s experiences as a pan-European network that offers cross-border consumer advice and assistance.
Alternative Dispute Resolution Position Paper published
This report includes an ECC-Net survey from May 2022, studying ECCs’ practical experience with national Alternative Dispute Resolution (ADR) bodies in handling cross-border disputes. The paper makes recommendations for ensuring more trader participation in cross-border ADR and emphasises the necessity to work on full effective ADR coverage in the EU.