Contact the business

If you have an issue with a business or a service, you should first complete the business’s complaints process first.

Please provide the business with the following information:

• Your name and contact details
• A detailed description of your complaint
• What resolution you are seeking
• Copies of relevant supporting documentation including your correspondence to date

Our letter templates are designed to help you set out these details and more.

If you have completed the business’s complaints process and your issue has not been resolved to your satisfaction, you have two options:

• Alternative Dispute Resolution (out-of-court resolution)
• European Small Claims Procedure (in-court debt recovery process)