Bus
Travelling by bus in the EU?
European laws on bus and coach transport apply to all bus and coach passengers whose journey starts or ends within the EU. Read on to find answers to frequently asked questions about bus and coach transport in the EU.
Good to know
You should be informed about any delays or cancellations as soon as possible. If the trip is cancelled, then you should be notified within 30 minutes of the scheduled departure time.
If your journey distance was 250 kilometres or more and was cancelled or postponed, you should be given a choice between these options:
- A refund of your ticket
- A return service by bus free of charge to your first point of departure
- A continuation or re-routing to your final destination under comparable travel conditions, as soon as possible and free of charge
If your journey was 250 kilometres or more and longer than three hours then you are also entitled to the following:
- Snacks, meals or beverages to be provided in the bus or at the bus station
- If necessary, accommodation in a hotel of a maximum of €80 per night, for a maximum of two nights. This also includes transportation to and from the bus station
If your journey was cancelled due to extraordinary circumstances, for example, bad weather or a natural disaster, the bus company is not required to pay for accommodation.
If you file a complaint with the bus company, be sure to include the following details:
- Your name and contact details
- A detailed description of your complaint
- Your preferred solution
- Copies of relevant documents, such as any previous correspondence with the bus company
File your complaint within three months of the scheduled journey.
The bus company must send you a first response within one month of your complaint and has to send you a final answer within three months.
