How we can help:
- We can help you assert your consumer rights through our letter templates.
- If you have a question about your consumer rights when you have bought from another EU country, we can provide information and advice.
- If your complaint is unresolved, we can mediate between you and the business. The purpose of mediation is to find a solution that is reasonable and acceptable to both parties.
We are unable to:
- Act until you have made a formal complaint to the business.
- Assist you if your issue is with an Irish business.
- Force a business to commit to a resolution – our mediation is voluntary.
- Assist you if your issue concerns a scam.
- Assist you if your issue concerns a financial service.